FAQs

Where can I buy the gift card and where can I use it?

Can I use the gift card in the Online Shop too?

What amount can I load on the gift card?

How do I check the balance on my gift card?

Where do I find the gift card number?

Can I use the gift card in a different country than the one where it was purchased?

What happens to the balance if I do not use the entire value of the gift card?

Can the balance on the gift card be paid out to me in cash?

Is there a validity period for the gift card?

How do I use the gift card?

Do I earn loyalty points on my customer card when I buy a gift card?

Are gift cards subject to taxes?

Can I reload a gift card with funds?

Can the gift card be used by another person?

My gift card has been lost or stolen. Can the card be blocked or replaced?

Customer Service gift card

 

Where can I buy the gift card and where can I use it?

Gift cards are available and can be used in all participating stores listed in the section on the left.


Can I use the gift card in the Online Shop too?

No, for the moment, gift cards cannot be used in the Online Shop.

 

What amount can I load on the gift card?

You can choose any amount between 1 and 1000 CHF/Euros.

 

How do I check the balance on my gift card?

Enter the gift card number in the appropriate field.



Where do I find the gift card number?


Can I use the gift card in a different country than the one where it was purchased?

No, gift cards are valid only in the issuing country.

 

What happens to the balance if I do not use the entire value of the gift card?

The balance remains on the gift card and can be used for future purchases.

 

Can the balance on the gift card be paid out to me in cash?

No, the balance cannot be paid out in cash.

 

Is there a validity period for the gift card?

If the gift card remains inactive for a period of 36 months, it will expire and the value will be forfeited.

 

How do I use the gift card?

Present the gift card when you are ready to pay at the checkout. The purchase price will be deducted from the amount on your card. If there are insufficient funds on the card, simply pay the remainder with another form of payment.

 

Do I earn loyalty points on my customer card when I buy a gift card?

No, loyalty points are earned only once the gift card is used to pay for a purchase.

 

Are gift cards subject to taxes?

The purchase of gift cards is exempt from the VAT.

 

Can I reload a gift card with funds?

Yes, the gift card can be reloaded in participating stores.

 

Can the gift card be used by another person?

Yes, the gift card is transferable.

 

My gift card has been lost or stolen. Can the card be blocked or replaced?

CALIDA is not liable for stolen, lost or damaged cards. Gift cards should be treated like cash.

 

Customer Service gift card

T: +41 41 925 44 96