If an item does not meet your expectations, you can return it within 14 days.

Swiss Post's Pick@Home service is an ideal way to do so – you can request your return package to be picked up from home, your office or another address.

Of course you benefit from a reduced postage fee of CHF 5.50 also for Pick@home parcels.


Here's how it works:

- Fill in the pick-up form with your details and the consignment number on the CALIDA return label

- Select the desired pick-up date and location

- Pay the postage fee online by credit card or PostFinance (payment on account is not possible)

- Affix the return label to the package

- Give the package to the courier at the specified time and location


Pick@home form