If an item does not meet your expectations, you can return it within 14 days.
Swiss Post's Pick@Home service is an ideal way to do so – you can request your return package to be picked up from home, your office or another address.
Of course you benefit from a reduced postage fee of CHF 5.50 also for Pick@home parcels.
Here's how it works:
- Fill in the pick-up form with your details and the consignment number on the CALIDA return label
- Select the desired pick-up date and location
- Pay the postage fee online by credit card or PostFinance (payment on account is not possible)
- Affix the return label to the package
- Give the package to the courier at the specified time and location