Shipping & Delivery

 

Which countries does the CALIDA Online Shop ship to?

What are the shipping charges?

How long does delivery take?

Can I have my order shipped to a different address?

An item is missing from my shipment. Will it be sent later?

Who provides the delivery service?

What should I do if I have not received my package within 6 days?

 

Which countries does the CALIDA Online Shop ship to?

We currently ship to:

- Austria

- Belgium

- France

- Germany

- Italy

- Holland

- Liechtenstein

- Luxembourg

- Switzerland

- United Kingdom

Other countries will be added gradually.

On the Web page for each country, customers must have a delivery address in that particular country to be able to place an order. 

For example: Customers ordering on the Swiss Web page can only place an order with a delivery address in Switzerland.

 

What are the shipping charges?

The shipping costs for orders are as follows:

- Austria, Belgium, Holland et Luxembourg: 7.80 Euros, incl. tax (free shipping for orders over 100€)

- Germany, Liechtenstein and Switzerland: free regardless of the order amount

- France (metropolitan and Corse), Italy (incl. islands) and United Kingdom: 9.80 Euros, incl. tax (free shipping for orders over 100€)

 

How long does delivery take?

In general, delivery is if not stated otherwise and if your order has been accepted as follows:

- Austria, Belgium, France, Italy, Holland, Luxembourg: 5-7 working days

- Germany and Switzerland: 4-6 working days

Please note that at busy times (during holidays or at sale time) longer delivery times may occur.

 

Can I have my order shipped to a different address?

Yes, you have the possibility of entering a different shipping address during the order process.

For Switzerland: The billing and delivery addresses must be the same when choosing the "purchase on account" payment method. 

For Germany: Delivery to a DHL pack station is also possible. 

 

An item is missing from my shipment. Will it be sent later?

Please contact the online customer service at: contact@calida.com

  

Who provides the delivery service?

Reliable delivery of your package is provided by our logistics partners as follows:

- Austria: DHL+ Österreichische Post/DHL Express

- Belgium: DHL in collaboration with DHL Parcel Belgium

- France: DHL in collaboration with La Poste (Coliposte)

- Germany: DHL in collaboration with Deutsche Post

- Italy: DHL in collaboration with SDA

- Holland: DHL in collaboration with DHL Parcel Benelux

- Liechtenstein: Swiss Post

- Luxembourg: P&T Luxemburg

- Switzerland: Swiss Post

- United Kingdom: DHL

What should I do if I have not received my package within 6 days?

Please contact our online customer service so that we can follow-up with our logistics partner. Send an e-mail to contact@calida.com