Do you have questions about an order or buying at www.calida.com?
The help section below provides quick and simple answers to your key questions. But it’s not a problem if your question isn’t answered. We’re happy to help by phone or e-mail.
Call our hotline from Monday to Friday between 8 am and 6 pm..
Free hotline: 0800 2254321
International (standard tariff): +49 8036 94394-10
1. Are the items shown in the shop available?
Generally the items seen in the shop are available. But it can happen that specific colours or sizes are sold out. As soon as you click on the colour or size on the product page, availability is displayed.
2. Is there a minimum amount per order?
No! You don’t need to worry about a minimum amount when placing an order a www.calida.com.
3. How can I check the status of my order?
Any change in your order status is communicated automatically by e-mail. We gladly provide further information personally or you can go to “My Account” on our website. However, you have to be registered as a customer to access the latter option.
4. Can I change my order retrospectively?
Once your order has been finalised and sent to us, you cannot change it personally. But we’ll gladly change your order if you give us a call or send us an e-mail, provided the order has not yet been dispatched.
1. How can I make a payment at www.calida.com?
Our payment options have been selected with great care. Making payments should be as pleasant and uncomplicated as possible. www.calida.com offers the following payment methods:
2. What must I consider when paying by direct debit?
Direct debit payments are only available to customers with a German bank account and a billing address in Germany. Your account is only debited once the goods have left our warehouse.
3. Which credit cards are accepted?
We accept the following credit cards: Visa, Mastercard, American Express.
The security of your data is very important to us and your bank. We therefore ask you to note that there may be a new, secure authentication step when you purchase goods by credit card. For example, you can register with your bank to use the TAN system. Your contact person at your bank will doubtless be happy to answer any questions you may have. So that you do not have to conduct this procedure every time you shop with CALIDA, you can also simply have us white-listed as a merchant with your bank. In that way, you can shop as usual with us without the need for a renewed security check.
4. When will my credit card be charged?
Your credit card will only be charged once the goods have left our warehouse.
5. How does direct payment VIA SOFORT with KLARNA work?
KLARNA is a company that has been certified by TÜV and Trusted Shops and guarantees a secure payment process. If you wish to pay via Sofort, you will only need your online banking data (PIN/TAN – and possibly additional information, depending on your online banking system). The system does the rest. KLARNA is not only free of charge, but also comes with a number of advantages: Once you have placed your order, you can transfer the amount without having to switch to your bank’s website and without entering data relating to your purchase. You are simply forwarded by KLARNA to a secure payment site. We receive confirmation as soon as the transfer has gone through and can dispatch your order immediately (depending on availability).
6. How does purchase on account with KLARNA work?
If you decide to purchase goods on account, the entire ordering process is handled by our partner KLARNA. KLARNA is a company that has been certified by TÜV and Trusted Shops and guarantees a secure payment process. Your personal data is handled in compliance with the very highest data protection standards. Purchase on account enables you to pay 14 days after you receive the goods by transferring the payment for them to KLARNA. As soon as you have placed your order, you receive an overview of your order and, when it is shipped, a detailed invoice. Please transfer the stated amount only using the bank details specified by KLARNA. KLARNA’s customer service team will doubtless be happy to answer any questions you may have about your payment.
7. How does PayPal work?
What is PayPal?
PayPal is a simple, secure, fast online payment service – and it’s free. Your bank or credit card details are stored exclusively with PayPal. This means that these details are not sent across the internet every time you make an online purchase. You pay with two clicks. Because you access your bank or credit card details stored at PayPal instead of having to enter the data again with every purchase. PayPal payments are fast. This way the vendor can dispatch the goods immediately and you receive the goods sooner.
You already have a PayPal account?
You are transferred to a PayPal page during payment. Once the payment has gone through, you click the button which takes you back to our site – that’s it.
You don’t have a PayPal account?
To make sure everything runs smoothly, we recommend setting up a free PayPal account before making a purchase.
To do so, go to: www.paypal.de
What is PayPal Express?
PayPal Express shortens the ordering process. By clicking on the “Express Purchase with PayPal” button in the basket, you will automatically land on the PayPal website. Here you log into your PayPal account and confirm the delivery address and payment method with just one click. No need to enter bank details or the delivery address again, because these are stored at PayPal. All you still have to do is click on “order” to confirm the purchase. The usual PayPal security conditions apply to the Express option.
8. How does prepayment work?
You get a 2% discount on the amount due when you use the prepayment option. This discount is deducted from the price of the item after the 4th step (select payment method). As soon as you have placed your order, we send you confirmation by email and then an order confirmation listing the amount due and our bank details. As soon as your payment has been credited to our account, the goods reserved for you are dispatched.
9. How does Amazon Payments work?
With Amazon Payments you can use the customer data stored at Amazon.de for your online purchase with us without having to disclose your payment data, at no extra cost.
If you already have an Amazon.de account, you can pay right away with the payment method registered there – either by direct debit or credit card. Click on the “Pay with Amazon” button and log into your Amazon account. Select the delivery address and payment method and place your order. Your bank account or credit card is only debited on confirmation that your order has been delivered to your delivery address.
Amazon Payments does not disclose the payment data in your Amazon.de account to us and you don’t have to enter this data when placing an order. Additionally, Amazon Payments offers the same reliable payment and security guarantee as Amazon.de.
You will find further information at payments.amazon.de
1. Which countries does calida.com deliver to?
www.calida.com delivers to all countries around the world.
2. How much does shipping cost?
All prices include sales tax and where applicable, exclude shipping costs.
We ship your order with DHL. Delivery to addresses in Switzerland is handled by Swiss Post.
Delivery to addresses in the following countries is free of charge regardless of the size of the order.
|€0 shipping costs for deliveries to|
Shipping to all other countries is €19.90 for purchases of up to €120, and free of charge for all purchases of more than €120. This applies to the following countries:
|Free shipping for purchases of at least €120, €19.90 for purchases of up to €120||Australia||Brasilia||Canada||India||Israel||Japan||Monaco|
|Montenegro||New Zealand||Norway||Qatar||Rest of world||Russia||San Marino|
|Singapore||South Africa||Thailand||Turkey||United Arab Emirates||United States|
Customs-clearance costs that may arise are included in the shipping costs. Additional costs such as customs duties and import taxes may arise. These are determined by Customs and are paid on receipt by the recipient.
|Shipping method||Time order is placed||Delivery day||Price|
|DHL Express||Order placed Monday to Thursday
Before 2 pm
|The next working day
before 12 noon
|DHL Express||Order placed Friday before 2 pm||Monday before 12 noon||€9,90*|
|DHL Express||Order placed between Friday
2 pm and Monday 2 pm
|Tuesday before 12 noon||€9,90*|
|Saturday delivery||Order placed between Thursday 2 pm and Friday 2 pm||Saturday before 12 noon||€19,90*|
3. What must be taken into account for deliveries outside the EU?
The prices specified include 19% German sales tax. This does not apply to countries outside the EU. The relevant amount is automatically deducted from the amount on your invoice. Please note that the country-specific sales tax must be paid to the person delivering the package.
4. Who delivers the package?
Our experienced logistics partner DHL provides fast and reliable delivery services in Germany and across the world.
5. Can I have my package delivered to a DHL Packstation?
Packages can of course be delivered to a DHL Packstation.
6. How long will it take to deliver my order?
Delivery time depends on the availability of the item you ordered:
7. What happens if I’m not at home when the package is delivered?
If the first delivery attempt fails, the DHL driver leaves a card with a telephone number you can call to arrange to collect the package or the delivery.
Tip: If it is difficult to reach you at home, state an alternative delivery address with your order – e.g. Packstation, work address, friends, relatives.
Can I return the goods if I am not satisfied?
www.calida.com grants you a voluntary right of return of 100 days from receipt of the goods, without prejudice to your statutory right of revocation. This means that you can also withdraw from the contract after the 14-day cancellation period has expired by returning the goods to us within 100 days of receipt. We cover the costs for the return.
A prolonged return option is limited to goods that have only been tried on and are returned to us complete, undamaged and in the original packaging. The voluntary right of return does not apply to voucher purchases.
If you want to exchange an item for a different size or colour, please order the desired size or colour here at the shop and send the items you wish to exchange back to us. That way we can send you the item you want as quickly as possible.
1. Are the prices in the online shop the same as those in retail stores?
Our prices are the sales prices recommended by the manufacturer. These prices also apply to retail stores. Exceptions are sale items available at a reduced price. The specified sales prices always include 19% German sales tax. These do not apply to delivery addresses outside the EU.
Do I get a discount if I order over a certain amount?
Please understand that we are unable to grant discounts. However, we do offer numerous additional benefits such as free shipping and returns plus the 100-day prolonged right of return.
Does the quality of the goods offered in the online shop differ from the quality of goods sold in retail stores?
The products offered at www.calida.com are identical to those sold in retail stores. The goods are new goods, free of defects, that we procure directly from the manufacturer.
1. Is my personal data protected at www.calida.com?
We are aware that conscientious handling of your personal data is important to you. We take our customers’ trust very seriously. That’s why we strictly adhere to the legal regulations stipulated in the Federal Data Protection Act and the Telemedia Act. Data relating to your order, your person and information about your payment is handled confidentially and is protected by technical security systems.
2. Will I receive advertising emails if I enter my e-mail address?
We need your e-mail address to communicate information on the status of your order quickly and easily. You will not receive any advertising unless you have specifically agreed to receiving our newsletter.
You can find out more about security at www.calida.com >here