A. Deliveries Monday through Saturday
Our logistics partner, DHL, also makes deliveries on Saturdays. Please note: DHL currently does not deliver on Sundays.
If you are not at home when a delivery is made, the package delivery driver will try to leave it with a neighbour or will take it to the nearest post office. You will find a failed delivery note in your mailbox if this occurs.
Please remember that you may not receive this notification until the next working day if the package delivery driver was unable to access your mailbox. The failed delivery note will inform you about the post office branch where your package is stored. You may pick up the package within a period of seven workdays at this branch by presenting the failed delivery note and your identification card.
B. Item availability
As a rule, the items seen in the shop are available. On occasion, however, specific colours or sizes may be out of stock. As soon as you click on the colour or size on the product page, information about the availability of this particular item will be displayed.
- In the warehouse, delivery time for Germany 1 – 2 days = the item is in stock and can be shipped immediately.
- Delivery time for Germany 4 – 5 days = the item has been shipped by the manufacturer and will be sent to you as soon as it arrives.
- No longer available = the item is unfortunately sold out. No more orders may be placed for it.
C. Delivery to Packstations or post office branches
Our shipping partner, DHL, offers you the convenient option of picking up your package at a Packstation or in a post office branch.
You simply have to register at a DHL Packstation or pakete.de once. You will then receive an individual postal number that you can use to have your packages delivered to any Packstation or post office branch in Germany.
You will find more information at:
> Post office branches
D. Worldwide shipping
We will ship your international package via DHL Service Premium. This will significantly speed up the processing time of your package. It will also make shipping secure and predictable. The package will be delivered in your home country by DHL or one of its partners.
You will find more information about shipping times to your home country at:
> Worldwide shipping
E. Parcel tracking
www.calida.com will generally ship your package within 24 hours of order placement. After your parcel has been dispatched, you will receive an order confirmation containing the DHL shipment number.
If you have a customer account at www.calida.com, you will also find your DHL shipment number at "My Account".
You can use this number to track the status of your order at DHL.
>TO PARCEL TRACKING