Contact

How can we help you?

Do you have any questions about your order, a return or any other concerns? Simply select the appropriate category and contact us - we will be happy to help you. You will usually receive an answer from us within 24 hours.

Please note: There may currently be some delays in processing your returns. We are working hard to process all returns as quickly as possible and thank you for your understanding and patience. You will be notified automatically as soon as your return has been processed.

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If your message concerns an order, please include the order number.

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You can upload up to 5 files. The file formats JPEG, PNG and HEIF (.heic) are supported. The maximum file size is 50 MB.

Returns - return an item easily and conveniently

The item you ordered does not quite meet your expectations or you can no longer find the returns label? No problem! Create your returns label quickly and easily at CALIDA and send the goods back without any complications.

Simply return an item

Haven't found what you're looking for? Our customer service will be happy to help you.

Free hotline: +49 8062 72133-10

Availability: Monday to Friday from 9:00 - 17:00

FAQ's - discover our help & advice section

Get detailed information on orders, returns, payments, size advice and care instructions. Our customer service team will help you with any questions you may have about your purchase.

Directly to the FAQ's