Cancellation policy

Cancellation policy for consumers

The following cancellation policy applies to consumers only:

Cancellation policy

Right of cancellation

You have the right to cancel this contract within thirty days without giving reasons for the cancellation. The deadline for cancellation is thirty days from the day on which you or a third party named by you who is not the shipper took possession of the goods.

In order to exercise your right of cancellation, you must inform us (Reich Online Services GmbH, Högeringer Str. 27, D-83071 Stephanskirchen, telephone +49 8036 94394-10, fax +49 8036 94394-99, e-mail service@calida.com) of your decision to cancel this contract in an explicit declaration (e.g. a letter sent by post, a fax or an e-mail). You can use the attached sample cancellation form. However, you are under no obligation to do so.

In order to meet the cancellation deadline, it is sufficient if you send off your notification of your decision to exercise your right of cancellation before the cancellation deadline expires.

Consequences of cancellation

If you cancel this contract, we will reimburse all payments that we have received from you, including the delivery costs (with the exception of additional costs incurred because you chose a type of delivery other than the least expensive, standard delivery that we offer). We will do so immediately and at the latest within fourteen days of the day when we received your notification of cancellation of this contract. When reimbursing you, we will use the same means of payment you used for the original transaction, unless something else was explicitly agreed with you;

under no circumstances will you be charged for this refund. We may refuse to reimburse you until we have received the goods again or until you prove that you have sent back the goods, depending on which occurs earlier.

You should return or hand over the goods to us without delay and at the latest within fourteen days of the day when you notify us that you are cancelling the contract. You will be considered to have met the deadline if you send off the goods before the fourteen-day deadline expires. We will bear the costs of the return shipment of the goods.

You will only be liable for any reduction in value of the goods if it results from handling other than what is necessary to ascertain the nature, properties and function of the goods.

The right of cancellation shall not apply in the case of distance contracts for the delivery of sealed goods which, for health or hygiene reasons, cannot be returned if their seal was removed following delivery.

Sample cancellation form

(If you would like to cancel the contract, please fill in this form and return it to us.)

To
Reich Online Services GmbH
Högeringer Str. 27
D-83071 Stephanskirchen
E-Mail service@calida.com
Telefax +49 8036 94394-99

I/We (*) hereby cancel the contract concluded with me/us (*) for the purchase

of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s))

Signature of the consumer(s) (only if notification is on paper)

Date

(*) Please delete as appropriate.